Terms and Conditions

About Us
Milano Fabrics is a newly established web based business. Our highly motivated staff are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us by clicking on the 'Send Mail' button and completing the form.
Our Contact Details:

Milano Pro-Sport
The Arena
Bow Lane
Preston
Lancashire
PR1 8ND
United Kingdom

Phone: N/A
Fax: N/A

Email: info@milano-pro-sport.com

Milano Fabrics Company Number: 03182925

We are a web based company and would prefer to communicate via email operators in order to keep staffing costs down, therefore keeping our prices competitive. We endeavour to respond to email communications within 30 minutes between the following hours.

Monday 9:30am to 5pm
Tuesday 9:30am to 5pm
Wednesday 9:30am to 5pm
Thursday 9:30am to 5pm
Friday 9:30am to 5pm
Saturday - Closed
Sunday - Closed

We also welcome orders by phone, fax and standard post.
Our phone line is a premium phone line. Please ensure permission from the person who pays the bill has been granted before using this number

Making A Purchase
Making a purchase could not be easier. Just browse our online library. For any item you wish to buy select the length/size/colour required from the drop down list/lists and/or enter the quantity (default 1). Clicking on 'Buy Now' to add the item to your shopping cart. You can remove an item from your shopping cart at any time, just click on 'View Cart' and following the instructions. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order.
We accept Credit Card and Debit Card payments in pounds sterling. Your Credit/Debit card company will convert the transaction to your own currency.
WHEN YOU PAY BY CREDIT CARD WE SHALL ADD 3% ADMINISTRATION CHARGE TO YOUR INVOICE.
This administration charge is not shown in either the shopping cart or the checkout for technical reasons.
WHEN YOU PAY BY DEBIT CARD WE DO NOT MAKE ANY ADMINISTRATION CHARGE.

We accept payment by the following Credit Cards
  • Mastercard Credit

  • Visa Credit
We accept payment by the following Debit Cards:
  • Visa Debit

  • Maestro Debit

  • Solo Debit With Issue No.

  • Solo Debit With Start Date

  • Electron Debit With Issue No.

  • Electron Debit With Start Date


Shipping And Handling
THE COST OF SHIPPING ON YOUR INVOICE SHALL BE CALCULATED AS FOLLOWS:

UK Mainland Customers

  • £3.50 up to 1mt

  • £4.95 up to 2mts

  • £5.95 up to 3.2 mtrs

  • £7.95 up to 6.3 mtrs

  • UPS with insurance up to £250

  • £10.00 up to 35 mtrs

  • £15.00 up to 70 mtrs

  • 25 kg and above . . . . to be agreed

Customers Outside The UK Mainland
All customers outside the UK mainland will be charged shipping at cost. At the time of placing your order you will initially be charged carriage in accordance with the UK mainland customer price list above, the balance of the carriage charge will be collected separately. Upon placing your order you will be contacted with confirmation of the total carriage cost and until the payment balance is collected goods can not be shipped.

Delivery Schedule
We deliver your order as soon as possible. We normally send your order to you within 2 - 4 business days.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. In many cases our customers require everything on the order. Therefore, we do not ship an order to you unless we can supply everything on the order. If you instruct us otherwise then we will ship part orders as per your instructions. If you need your fabric by a specific date please advise at the time of ordering.

Tax Charges
For all retail customers in the UK or the European Union, 17.5% VAT will be added to online orders.
For VAT registered businesses in the European Union, excluding the UK, no VAT will be added to online orders if a valid VAT Registration Number is supplied and can be verified.
For all orders from countries outside the European Union no VAT will be added to online orders.

Credit Card Security
When the order is placed at our website, credit card and debit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We recommend you never send Credit/Debit Card details by email.

Guarantee
Our aim is to guarantee your total satisfaction.
Subject to these terms and conditions, the company warrants that all products purchased from this online shop shall correspond with their description.
The company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow company instructions (whether oral or written), misuse or alteration or repair of products without the approval of the company.
The company shall be under no liability if the total price of the products has not been paid.
The company shall be under no liability as to the quality of its products beyond the occasion of their first use.
The company warranty is limited in respect of slight variations in colour, this is due to variations between dye lots.
The company do not guarantee the actual colour of any product to be identical to that displayed in this online shop. The colours displayed in this online shop are for guidance only. This is due to the variations between different computer displays and printers.
The company does not warranty any of its products in respect of fitness for purpose intended by you. It is your responsibility to ensure that goods are suitable for your purpose.
The company only accepts claims by you that are based on a defect in quality or condition of a product or its failure to correspond with the description given in this online shop. Any such claim must be notified to the company within 21 days of purchase. In the event that a fault is accepted by the company the product will be replaced free of charge, subject to availability and provided the product has been returned in the same condition as sent and reasonably packed within 21 days.

Reaching Us
If you need to reach us, you can call on 08712 002 268 or fax us on 0161 432 6800. You can also send us an email or write to us using the contact information here.

Privacy Policy
The company does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process. If cookies are turn off in your browser, you will be unable to place orders or benefit from the other features that use cookies.

If you are having problems placing an online order, please check that your browser is set to allow cookies. If you are using Microsoft Internet Explorer browser then go to 'Tools | Internet Options | Privacy' and make sure that block cookies is NOT selected. Other browsers have a similar option. You may also need to set your Security Software to NOT block cookies. The latest browsers and Security Software allow you to allow cookies on selected sites and block them on all other sites you visit. We would recommend you use this feature if it is available to you.

Returns Policy
If you need any help using our fabrics, please contact us, either before or after making a purchase. Our staff are here to assist you.

Please do not return items to us without first contacting us and obtaining our agreement to the return. We will not accept returns without prior consent being given.


Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Remittance Terms
We normally only ship orders after all your details have been verified and payment has been collected.